Say hello to Allison, aka Allie, whose life’s passion is her two kids, and boy, do they keep her busy! When She isn’t chasing after the two of them and not helping the support team, she is an avid reader and enjoys winding down with yoga. 

A true people person, Allie loves talking to our customers, getting to know them, learning about their healthcare needs, and helping them feel supported while choosing the right healthcare coverage. Her favorite HealthEE by HBG benefit is our partner Rightway, the dedicated health concierge. On the topic, Allie described the benefit of Rightway as “unmatched in this industry. Having a personal guide to help navigate the often confusing and time-consuming world of health coverage is so valuable.” 

I asked Allie what makes the HealthEE Support team different from other support teams. She answered, “ The HealthEE support team is so unique. We pave our way – by conforming to the needs of our customers and using trial and error to fine-tune our processes. This open-minded flexibility sets the stage for innovation and allows us to maximize our service. From our prioritization of human interaction to our willingness to go above and beyond, we believe our customers deserve the highest standards for support”. A specific example of this prioritization of the human experience was a case where a woman called Allie and began the call frustrated and unsure of what she registered for. Allie was able to walk her through her coverage from A-Z. The caller purchased additional coverage following her conversation with Allie because she loved the convenience of contacting Allie anytime with questions and trusting the information Allie provided. I then asked Allie what being a part of the Healthee Support Team has taught her, to which she replied, “When it comes to benefits, there is no one size fits all approach to customer support. Each customer deserves a personalized experience based on their individual needs.” Allie enjoys helping solve problems with callers to narrow down which plans will best suit their needs and can help you do the same. You can contact HealthEE Support 5 days a week, and Allie recommends you start by emailing support at support@hbgnow.com to create a line of communication based on what works best for you. Want to speak over the phone? Great, or do you prefer to text or zoom? We do that too. 

Call or text: 888-655-4053

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