Tag: healthcare support

Meet the team: Michael

HealthEE by HBG prides itself on having a friendly support team, and that begins with having a friendly face at the helm. Today we are spotlighting Michael the Customer Support Team Lead here at HealthEE by HBG. In speaking with him, he shared, he is an avid gym-goer and fitness enthusiast. “I love spending time with my family and friends. A fun fact about me is that I love to cook!” Michael shared when I sat down with him.

Michael, being the fitness fanatic he is, loves our Wellbeats virtual fitness program. He enjoys interacting with different members and knowing that he and the team positively impact members’ benefits and experiences. When I asked him about his favorite interaction to date, he replied, “As a growing company, we take pride in every interaction with our members. Most recently, we had a member who, unfortunately, was laid off from their organization and was looking to cancel their monthly subscription for medical coverage. While we were sad to see him go, he was extremely appreciative and grateful for our positive outlook and high-touch customer service. He said he would come right back to HealthEE once he was employed again. Until then, we look forward to serving more of our members!” Michael’s interaction is a prime example of how HealthEE by HBG is different from other benefit offerings. With no open enrollment periods, the member could cancel his medical coverage as soon as the following month. The other factor making HealthEE by HBG different is the support team itself. In Michael’s words, “0ur attention to detail and sincere hope to help each and every single one of our customers and current members differentiates us from the traditional support teams in the industry – we take pride in everything we do!” Whether you have questions about plan specifics or want to ensure your doctor remains in network, the HealthEE Support team is ready to help. Like detectives, they will find you the answers you need to make a well-informed decision for you and your family. Want to speak with Michael? You can contact him directly at michael@hbgnow.com, by phone at (888) 655-4053, or by our customer support email address at support@hbgnow.com. 

Meet the team: Allie

Say hello to Allison, aka Allie, whose life’s passion is her two kids, and boy, do they keep her busy! When She isn’t chasing after the two of them and not helping the support team, she is an avid reader and enjoys winding down with yoga. 

A true people person, Allie loves talking to our customers, getting to know them, learning about their healthcare needs, and helping them feel supported while choosing the right healthcare coverage. Her favorite HealthEE by HBG benefit is our partner Rightway, the dedicated health concierge. On the topic, Allie described the benefit of Rightway as “unmatched in this industry. Having a personal guide to help navigate the often confusing and time-consuming world of health coverage is so valuable.” 

I asked Allie what makes the HealthEE Support team different from other support teams. She answered, “ The HealthEE support team is so unique. We pave our way – by conforming to the needs of our customers and using trial and error to fine-tune our processes. This open-minded flexibility sets the stage for innovation and allows us to maximize our service. From our prioritization of human interaction to our willingness to go above and beyond, we believe our customers deserve the highest standards for support”. A specific example of this prioritization of the human experience was a case where a woman called Allie and began the call frustrated and unsure of what she registered for. Allie was able to walk her through her coverage from A-Z. The caller purchased additional coverage following her conversation with Allie because she loved the convenience of contacting Allie anytime with questions and trusting the information Allie provided. I then asked Allie what being a part of the Healthee Support Team has taught her, to which she replied, “When it comes to benefits, there is no one size fits all approach to customer support. Each customer deserves a personalized experience based on their individual needs.” Allie enjoys helping solve problems with callers to narrow down which plans will best suit their needs and can help you do the same. You can contact HealthEE Support 5 days a week, and Allie recommends you start by emailing support at support@hbgnow.com to create a line of communication based on what works best for you. Want to speak over the phone? Great, or do you prefer to text or zoom? We do that too. 

Call or text: 888-655-4053

Schedule a live call here

New research shows stress caused by concerns regarding recurring payments can lead to poor health

Traditional 9-5 jobs come with various stressors that cause many, especially following the pandemic. Many have left the commute, the office, and the corporate games for the freedom of being their boss. However, the grass always looks greener on the other side. For all the stress, gig workers and freelancers left their traditional jobs to commit to a job based on hustle comes with its stressors. New research shows that workers whose income fluctuates and unpredictable pay tend to have a night of poorer sleep, more stress, and miserable physical symptoms that affect their work and home life. 

The primary stressor is the unknown of future profits to commit to recurring payments. For instance, you may have ten clients in September but only 2 in October. The difference in the income you experience during those two months can make paying for benefits, your phone, and rent hard to know for sure. For as much control as freelancing provides you, there are specific areas where you want consistency, especially regarding your health. Many freelancers, gig workers, and other workers with commission-based pay fall into a scarcity mindset which entails a deep financial worry about having enough to make ends meet and a concern about being able to cope with unexpected bills, etc. This worry can be debilitating, causing people to not register for recurring necessities like health benefits.

Remedying this sense of scarcity is more than just a one-and-done solution. But if you are experiencing this, let us be the first to tell you that you should be doing something other than sacrificing necessities like your health benefits because you feel you can’t afford coverage. Freelancers, part-time employees, gig workers, and anyone suffering from feelings of scarcity have access to low-cost coverage options when they shop at gethealthee.com. Now listen because this is the most critical part. You pay monthly or quarterly, so if your client load differs monthly, you can control your coverage to match your needs. You can also save on your phone coverage because when you get phone protection with gethealthee.com, you can cover 25 additional items, so if you’re a freelancer, cover your laptop and camera as well as your headphones on top of your phone. Finally, think about how much less stress you would feel knowing all the tools you need for success are protected, and it’s only $15 a month. 

You deserve to enjoy the sense of freedom deciding to be a freelancer or gig worker grants you. No one can rain on that parade. You are more likely to have more time to spend with loved ones and on hobbies and should be able to enjoy those moments free of stress.

Schedule a call with our benefits to help resource the free and friendly HealthEE support team to learn more about available options. 

HealthEE by HBG Support

We’ve all been trapped in a loop of “press 3 if you’d like to speak with a service provider” and “stay on hold for the next available representative.” With each awful hold song, you get more and more frustrated just to have a real person at the end speak as if they were a robot themselves and just want you to purchase whatever it is they are selling- whether or not it’s the right option for you.

That is not the HealthEE by HBG way. When you call 888-655-4053 or schedule an appointment online, you are speaking with the real people who make up the HealthEE by HBG support team. No premeditated scripts or robot voices telling you to repeat your name and date of birth over and over, just a conversation.
Personal, friendly and focused on finding the best solution for you, that’s HealthEE by HBG.
Schedule a free call here to discuss your benefit needs with the HealthEE by HBG support team today!