Tag: health support

What makes HealthEE Support different

Last month you were introduced to Michael and Allie, two HealthEE support members. I popped by again just as they finished another day of answering questions for potential and current HealthEE members. I asked the two of them to describe healthee support in one sentence, and I loved their answers: 

 

Michael: “HealthEE Support is a dynamic support team that is determined to provide you with the best in class customer experience in the Healthcare industry.”

Allie: “If you need benefits, we’ve got you covered from start to finish.”

 

I couldn’t have said it any better myself. What I loved about their answers is that both center around you, the caller, and you, the one who needs the support and help. Yes, HealthEE by HBG offers a one-stop shop for coverage with countless benefits, and our support team could have focused on all we have to offer, but instead, true to the team’s nature, their focus is on you and your needs. 

Next, I asked Michael and Allie what being on the HealthEE Support team has taught them. Allie said she has learned “there is no one size fits all approach to customer support. Each customer deserves a personalized experience based on their individual needs.” Michael followed with how the team has taught him “always to take the next step to give our callers and members better solutions to their needs. I am a natural problem solver, and I love being able to help all who call.” Our support team understands how personal shopping for benefits is. As dedicated and excited as the team is to offer callers guidance, they are a support team – not a sales team. HealthEE Support recognizes having you purchase a plan that isn’t right for you helps no one, which is why we train the support team to be simple guides, a helping hand in your health coverage journey. 

Whatever you need, answers to questions, guidance, or just information, you can feel confident that the intentions of the support team center around finding the best coverage for you and your needs. 

 

Contacting HealthEE Support is easy. You can call or text 888-655-4053, or if you would like to schedule a live appointment via Zoom, you can visit the calendar here.

 

Rightway and HBG Expand Partnership to Increase Health Coverage and Care Navigation Access

Rightway’s care navigation solution will be available to anyone who purchases health benefits through the HealthEE by HBG stores.

NEW YORK, Oct. 20, 2022 /PRNewswire/ — Rightway, the healthcare company reinventing care navigation and pharmacy benefits, today announced an expansion to its strategic partnership with Healthy Business Group (HBG). This partnership combines the health plans available on the HealthEE by HBG store with Rightway to give everyone access to comprehensive benefits coverage and an effective, modern care navigation solution.

HBG is a workforce health solutions company that assists small to midsize companies in enhancing their offerings for full and part-time employees. Over the last year, HBG has grown their platform to include HealthEE, an online store that makes benefits accessible to association and union members, part-time and gig workers, freelancers, and more. These individuals can purchase many different coverage options, all in one location, directly from the HealthEE by HBG store.

By teaming up with brokers, associations, and employers, HBG and Rightway can solve one of the biggest challenges that part-time and hourly workers face, which is finding and navigating their health benefits. The HealthEE by HBG store makes it easy for these individuals to purchase affordable benefits traditionally offered by organizations. When members buy a health plan through the HealthEE by HBG store, they will also receive access to Rightway.

Rightway is a clinician-driven care navigation solution that improves healthcare outcomes by pairing members with a live, personalized health guide who can help them find affordable, high-quality care. Having access to a care navigation solution is an especially important benefit for members that have nowhere to turn for healthcare support due to a lack of medical coverage through their employer. Rightway’s goal is to democratize concierge navigation and give healthcare support to individuals who previously didn’t have access to one-to-one clinical experts.

“When people get benefits outside of their employers, they’re even more confused about how to seek the best care,” said Christian Stearns, Managing Director of Innovation and Growth, HealthEE by HBG. “Rightway health guides will become a lifeline to members who buy benefits through our store. Guiding them to highly rated providers and facilities, informing on what they can expect to pay for the services, and more. This partnership will improve health literacy and equity for people that haven’t traditionally been eligible for benefits in today’s healthcare ecosystem.”

“Through an expanded partnership with HBG on their benefits store, we’re able to tap into an important and growing market of part-time workers in need of health insurance,” described Kara Kubarych, VP of Partnerships, Rightway. “Medical coverage is just the first step for this population. By offering Rightway in tandem with HealthEE by HBG plans, individuals are better equipped to navigate the healthcare system to get the most value from their coverage, leading to better health outcomes overall.”

By embedding Rightway in HBG’s medical coverage choices, employees can receive the best health benefits and support to get the care they need–displaying the partnership’s commitment to making healthcare more attainable for everyone, everywhere.

For more information on the Rightway and HBG, please email partnerships@rightwayhealthcare.com or info@hbgnow.com.

Checking in with HealthEE Support

As you know, our HealthEE support team is HealthEE by HBG’s friendly and accessible resource for answering any and all healthcare-related questions. January is a hectic month, we have many new members onboarding and calling with questions, so I checked in with the team to see what patterns they are noticing.
One wholesome trend we see is family members calling on behalf of loved ones like parents and significant others. It is incredibly touching to see family members discussing their loved one’s options and seeking the best plan for their needs.
Following the holidays, many callers have been looking for general plan overviews and in-network inquiries. Our team has found that the best way to clarify the difference from plan to plan comes down to the correlation between cost and coverage.
The feedback we have been receiving from callers is the general consensus that our members love the flexibility HealthEE by HBG healthcare plans offer.